Refund policy

At ReNue Wellness your satisfaction is our top priority. If you are not completely happy with your purchase we are here to make it right.

30 Day Money Back Guarantee:
We offer a full 30 day money back guarantee on all orders. If you are not satisfied with your purchase for any reason contact us within 30 days of delivery and we will issue a full refund — no questions asked.

How To Request a Refund:

1. Email us at support@renuewellness.com within 30 days of receiving your order
2. Include your order number and reason for return
3. We will respond within 24-48 hours with return instructions

Damaged or Defective Items:
If your item arrives damaged or defective please contact us immediately at support@renuewellness.com with a photo of the damage and we will send you a replacement or issue a full refund at no extra cost.

Wrong Item Received:
If you received the wrong item please contact us within 7 days of delivery and we will resolve it immediately at no cost to you.

Non-Refundable Items:
Items that have been used for more than 30 days are not eligible for a refund.

Refund Processing Time:
Once your refund is approved it will be processed within 5-7 business days back to your original payment method.